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For hosted and managed network service providers, and their technology partners, Wainhouse Research's Collaboration Service Provider (CSP) studies focus on providing timely, accurate, and comprehensive information on the market for audio and web conferencing, and video bridging services. Two different study series provide strategic information which can assist in product and service planning, local market sales forecasting, and executive business planning.

  • The quarterly CSP SpotCheck series looks back at the most recent quarter and provides quantitative trending information on 12 local market in 3 regions including audio revenue, minute, and average price per minute data, web conferencing revenue, and video bridging revenue.
  • The European, North American, and Asia Pacific local market studies look forward and provide trending analysis, market sizing and 5-year forecast data, local provider profiles and analysis, and regional market user surveys on 21 local markets.

Common to all study subscribers is access to the CSP Practice Manager to answer questions, provide further information, and offer antidotal observations. Additionally, custom studies are available upon request to address your specific needs.

For assistance, contact Sara Fargo, sfargo@wainhouse.com, +1 781.934.6165 .

SpotCheck: Collaboration Service Providers (CSPs)

SpotCheck CSP is an annual service consisting of four quarterly reports that track the major CSP markets - audio, web, and video conferencing services - by minutes and revenue in major geographic territories. Data is collected from the leading service providers, some of which is confidential and proprietary, and then reported in a collective fashion that allows any reader to follow the industry. SpotCheck annual subscriptions include four quarterly SpotCheck reports delivered electronically via Adobe Acrobat files

CSP SpotCheck TOC & FAX-back order form

Order annual subscription via the Web:
SpotCheck Conference Service Providers
(~15pp, ~33 tables & graphs per report)
Annual subscription(s) at $3,495 each

Local CSP Markets
This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. Data from these reports will assist clients in determining and establishing local marketing strategies and product offerings, and in setting in-country budgets and sales expectations.
Europe North America Asia Pacific
Order via the Web by checking Acrobat file(s) desired:
European Local CSP Markets 2008 (130pp, 201 figures)
$3,795 Acrobat file with internal use license (details)
Asia Pacific Local CSP Markets 2008 (to be published Q2 2008*)
$3,795 Acrobat file with internal use license (details)
North American Local CSP Markets 2008 (to be published Q3 2008*)
$3,795 Acrobat file with internal use license (details)
Local CSP Markets Bundle: Includes all three 2007 Local CSP reports
$9,795 Acrobat file with internal use license (details)
*Note: Orders placed now for an upcoming 2008 report
receive the 2007 report immediately at no additional charge

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