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Wainhouse Research
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The Wainhouse Research
Bulletin, whitepapers,
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Adobe Acrobat Reader

For hosted and managed network service providers, and their technology partners, Wainhouse Research's Collaboration Service Provider (CSP) studies focus on providing timely, accurate, and comprehensive information on the market for audio and web conferencing, and video bridging services. Four different study series provide strategic information which can assist in product and service planning, local market sales forecasting, and executive business planning.

• The quarterly CSP SpotCheck series looks back at the most recent quarter and provides quantitative trending information on 12 local market in 3 regions including audio revenue, minute, and average price per minute data, web conferencing revenue, and video bridging revenue.
• The European, North American, and Asia Pacific Forecast & Provider Reviews look forward and provide trending analysis, market sizing and 5-year forecast data, local provider profiles and analysis, and regional market user surveys on 20 local markets.
• The European, North American, and Asia Pacific Addressable Local CSP Market studies size the local country opportunity for audio, web, and video conferencing services and provide current market penetration rates.
• The Emerging CSP Markets 2008 Analysis & Forecast study provides insight into 10 emerging collaboration service markets.
• Now Available! Customized CSP Local Market Studies to suit your needs. Select the country or countries within a region and WR will customize a collaboration services study by geography and data. Details here.

Common to all study subscribers is access to the CSP Practice Manager to answer questions, provide further information, and offer antidotal observations. Additionally, custom studies are available upon request to address specific needs.

For assistance, contact Sara Fargo, sfargo@wainhouse.com, +1 781.934.6165

SpotCheck: Collaboration Service Providers (CSPs)

SpotCheck CSP is an annual service consisting of four quarterly reports that track the major CSP markets - audio, web, and video conferencing services - by minutes and revenue in major geographic territories. Data is collected from the leading service providers, some of which is confidential and proprietary, and then reported in a collective fashion that allows any reader to follow the industry. SpotCheck annual subscriptions include four quarterly SpotCheck reports delivered electronically via Adobe Acrobat files

CSP SpotCheck TOC & FAX-back order form

Order annual subscription via the Web:

SpotCheck Conference Service Providers (~15pp, ~33 tables & graphs per report) Annual subscription(s) at $3,995 each

Local CSP Market
Forecast & Provider Reviews

This in-depth report series provides a current state of the local Collaboration Service Provider (CSP) markets, assesses current trends, identifies risks and opportunities, and provides recommendations on market approach, services and prices. Data from these reports will assist clients in determining and establishing local marketing strategies and product offerings, and in setting in-country budgets and sales expectations.

Table of Contents & FAX-back order form Europe Asia Pacific North America

Order via the Web by checking Acrobat file(s) desired:

	European Local CSP Markets 2009 (139pp, 217 figures) $3,995 Acrobat file with internal use license (details)
	Asia Pacific Local CSP Markets 2009 (108pp, 117 figures) $3,995 Acrobat file with internal use license (details)
	North American Local CSP Markets 2009 (68pp, 58 figures) $3,995 Acrobat file with internal use license (details)
	Local CSP Markets Bundle: Includes all three 2009 Local CSP reports $10,495 Acrobat file with internal use license (details)

Addressable Local CSP Market Studies

Throughout the first half 2009 Wainhouse Research (WR) is conducting an independent assessment of the addressable market for conferencing services in 20 local markets through three separate studies of Europe, Asia Pacific, and North America. The objective of these studies is to size the local country opportunity for audio, web, and video conferencing services and to provide current market penetration rates. In this study the addressable market potential is compared to the forecast market probability for 2009. WR believes the addressable market potential changes year-to-year based on employed population, employment in positions relevant to use conferencing services, and local sentiment to using real-time communications. Data from this study series is invaluable to CSPs and other service providers in determining where to best focus resources for the greatest opportunity.

Table of Contents & FAX-back order form Europe Asia Pacific North America

Order via the Web by checking Acrobat file(s) desired:

	European Addressable CSP Markets 2009 (35pp, 91 figures) $2,295 Acrobat file with internal use license (details)
	Asia Pacific Addressable CSP Markets 2009 (25pp, 49 figures) $2,295 Acrobat file with internal use license (details)
	North American Addressable CSP Markets 2009 (14pp, 21 figures) $2,295 Acrobat file with internal use license (details)
	Addressable CSP Markets Bundle: Includes all three reports $5,495 Acrobat file with internal use license (details)

Emerging CSP Markets 2008 Analysis & Forecast         New Study for 2008!

A single study that provides insight into 10 emerging collaboration service provider markets including Latin America (Brazil, Mexico, Argentina, Chile), Eastern & Central Europe (Russia, Hungary, Poland), and South East Asia (Malaysia, Vietnam, Thailand). Study includes current market sizing, addressable market opportunity, country characteristics, incumbent and independent provider’s analysis, and WR recommendations for market approach strategies.

Table of Contents & FAX-back order form

Order annual subscription via the Web:

	Emerging CSP Markets 2008 (~62pp, ~83 tables & graphs) $3,750 Acrobat file w/internal use license (details)

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