Wainhouse Research

In attendance will be WR analysts who are experts in hosted and managed services, legal experts on the FCC ruling, and professionals to discuss technology, infrastructure, and emerging markets.

In the last six years the CSP Summit has become established as the event for CSPs and partners to meet, exchange ideas, form new relationships, and learn about the latest developments and trends. The event is limited to an intimate group of service providers and solution partners in a focused forum to discuss effective strategies to integrate new technologies, develop creative new services, and grow the overall industry.

This year's theme, “Positioning Collaboration Services for Strategic Value”, will explore the following themes: a) where hosted and managed services fit into Enterprise Social Networking, Unified Communications and VoIP Strategies b) what FUSF means to the industry, c) how to reduce fraud, d) what new services will connect CSPs more tightly to clients and attract new ones, and e) which new markets will provide growth. These issues are relevant to both incumbent and emerging CSPs. The discussions and presentations are highly interactive between speakers and the audience while focusing on practical strategies to drive adoption and growth. The format of the CSP Summit allows an unprecedented opportunity for networking during the session, breaks, lunch, and at a cocktail reception.

In prior years a healthy combination of representatives from large established carriers, independents, and start up providers have provided a lively and interactive gathering.

Telecom fraud is becoming a problem within the collaboration services industry. When CSPs initiate services in international markets, conference access numbers and codes are being “lifted” and being resold into calling card and other premium telecom services (read pornography). The resulting damage is millions of dollars lost due to fraud.

The occurrence of fraud and the number of CSPs affected is increasing. While some individual CSPs are addressing the problem on their own, there is growing consensus that an industry-wide response may be more effective – both economically and by way of curtailment.

WR will provide a short summary of the problem during Monday's general session. On the next day – Tuesday 28 October - we will host a more in-depth morning working session for interested parties. For details see the agenda.

Who Should Attend:
Those who need to gain knowledge and understanding of current and emerging trends and solutions for collaboration services including:Executive CSP staff responsible for establishing strategy

Senior telecommunication professionals seeking to understand the CSP business opportunity
Strategic business managers tasked with deploying enhanced services Product managers responsible for audio, web, and video services Program managers & support personnel seeking to understand the impact of new trends on existing services Marketing and sales professionals responsible for promoting and selling conferencing services Equipment, software, and service vendors who provide conferencing solutions to CSPs 

Why You Should Attend:
Learn about the new ideas that will radically change collaboration services as we know them today

Attendees will represent a high quality audience composed of key decision-makers. They work for LECs, IXCs, NGNs, and pure-play independent CSPs who are responsible for setting strategy, purchasing, supporting, and upgrading significant communication systems.