Wainhouse Research

ashok1357 · 06-01-2005, 01:57 PM

Hi friends,
I have a problem with one viewstation fx I have,The problem is the mic go to mute mode as soon as I on the system and it stays muted.(we are not able to take the mute off even manually)The system runs on the latest software ,i am using a visual concert fx along with it.I tried resetting the system and also changing the mic and cables but still it is the same.When i see the hardware menu the mic version is not there.(mic is not detected i guess)Can anyone help me to solve this problem.Thanks in advance

jwulf · 06-03-2005, 10:14 AM

Have you tried taking the Visual Concert out and plugging the mic directly into the FX, or have you tried powering the Visual Concert down to reset it? I have had the same issue and sometimes the Visual Concert gets locked up and mutes the mics until everything is resest. I also have a bad Visual Concert that never lets the mics unmute so it could be that too...

Lulu · 06-14-2005, 05:23 AM

Hi, ashok1357.

don't know if you problem solved or not.
want to provide my 2cents days ago but the system not allow to post message.

my experience with FX and Viusal Concert FX :

my customer move to new office and don't want to put the Visual Concert on the conference table. we put the original mic cable under the floor. then we found the mic is auto mute and does not function at all.

it take some times to find that the Visual Concert FX original mic cable is 6 pin to 4 pin ; 6 pin connect to Visual Concert and 4 pin to the mic pod. the 6 pin plug uses only pin 1,2,5,6 and left the middle 2 pin out.
therefore plug in the normal 4 pin to 4 pin mic cable will not make the mic pod function.

hope this may help!

Frank-Mac · 07-01-2005, 06:04 PM

Ashok,
Here is another possibility, if you are using the Polycom puck mics, and have unplugged and plugged the mic cables back in while the unit was powered on, there is a possibility of burning out the physical mic port on the back of the FX unit. The mic cable itself is hot (has power) for the LED lights on the puck mics. I myself learned this one the hard way and had to replace a PLCM VS4000 because of it.

dfreeman · 07-01-2005, 11:06 PM

Quote:

Originally posted by Frank-Mac:
Ashok,
Here is another possibility, if you are using the Polycom puck mics, and have unplugged and plugged the mic cables back in while the unit was powered on, there is a possibility of burning out the physical mic port on the back of the FX unit. The mic cable itself is hot (has power) for the LED lights on the puck mics. I myself learned this one the hard way and had to replace a PLCM VS4000 because of it.

YUP

06-01-2005, 01:57 PM	#1
ashok1357 Senior Member Join Date: Mar 2004 Posts: 117	Problem with polycom viewstation FX Hi friends, I have a problem with one viewstation fx I have,The problem is the mic go to mute mode as soon as I on the system and it stays muted.(we are not able to take the mute off even manually)The system runs on the latest software ,i am using a visual concert fx along with it.I tried resetting the system and also changing the mic and cables but still it is the same.When i see the hardware menu the mic version is not there.(mic is not detected i guess)Can anyone help me to solve this problem.Thanks in advance

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06-03-2005, 10:14 AM	#2
jwulf Junior Member Join Date: Jul 2003 Location: Sioux Falls, SD, USA Posts: 22	Have you tried taking the Visual Concert out and plugging the mic directly into the FX, or have you tried powering the Visual Concert down to reset it? I have had the same issue and sometimes the Visual Concert gets locked up and mutes the mics until everything is resest. I also have a bad Visual Concert that never lets the mics unmute so it could be that too...

06-14-2005, 05:23 AM	#3
Lulu Junior Member Join Date: Sep 2004 Posts: 22	Hi, ashok1357. don't know if you problem solved or not. want to provide my 2cents days ago but the system not allow to post message. my experience with FX and Viusal Concert FX : my customer move to new office and don't want to put the Visual Concert on the conference table. we put the original mic cable under the floor. then we found the mic is auto mute and does not function at all. it take some times to find that the Visual Concert FX original mic cable is 6 pin to 4 pin ; 6 pin connect to Visual Concert and 4 pin to the mic pod. the 6 pin plug uses only pin 1,2,5,6 and left the middle 2 pin out. therefore plug in the normal 4 pin to 4 pin mic cable will not make the mic pod function. hope this may help!

07-01-2005, 06:04 PM	#4
Frank-Mac Junior Member Join Date: Sep 2004 Location: Macomb Twp, Michigan, USA Posts: 5	Ashok, Here is another possibility, if you are using the Polycom puck mics, and have unplugged and plugged the mic cables back in while the unit was powered on, there is a possibility of burning out the physical mic port on the back of the FX unit. The mic cable itself is hot (has power) for the LED lights on the puck mics. I myself learned this one the hard way and had to replace a PLCM VS4000 because of it.