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New Wainhouse Research Report on Collaboration Managed Services
September 19, 2006, Brookline MA - A new report from Wainhouse Research, A Buyer's Guide to Collaboration Managed Services, reviews the current trends and issues in the rapidly evolving world of managed services for companies looking for next-generation support solutions for their rich media collaboration tools and videoconferencing systems. The market study is intended to help end users understand the risks and rewards of using managed service providers and to assist prospects in evaluating the different approaches that are taken by different types of providers.
A Buyer's Guide to Collaboration Managed Services includes an overview of collaboration services and the conferencing managed service provider (cMSP) industry in addition to guidelines for selecting a collaboration managed services provider.
The report reviews many of the major MSP players and provides a graphical portrayal of each vendor's services focus. Companies covered include Applied Global Technologies, Avaya, BT, Cisco, CityIS (UK), EDS, HP, IBM Global Services, IVCi, ServicePoint (Australia), SPL Integrated Solutions, Talk & Vision (Netherlands),Virtela Communications, the Whitlock Group, Wire One Communications, and York Telecom. These vendors are expected to generate over $200 million in services revenues in 2006.
"The rich media communications industry is undergoing some dramatic transitions," comments Wainhouse Research Managing Partner and report co-author Andrew W. Davis. "As unified communications, videoconferencing, IM, web, and VoIP are coming together, customers are looking for experts to help them deploy these sophisticated solutions. And not just design and installation services, but operational support as well. The new breed of collaboration managed services providers is well-suited to step into this emerging support gap, and we believe the market will exceed $260 million worldwide in 2006 for these services."
Adds Wainhouse Research analyst and report co-author Alan Greenberg, "cMSPs are becoming more innovative and more expansive as they react to customers' demands, particularly in terms of pricing scenarios and bundled offerings. We think more and more end users will be interested in end-to-end and cradle-to-grave services as collaboration solutions become more integral to their business processes."
A Buyer's Guide to Collaboration Managed Services is over 80 pages in length with approximately 24 figures. A single user copy is available for $149. An unlimited site license is available for $749. Details are available at www.wainhouse.com/reports.
About Wainhouse Research
Wainhouse Research is an independent market research firm that focuses on critical issues in rich media and unified communications. The company conducts multi-client and custom research studies, provides strategy advice to vendors and end users, publishes a variety of reports and a free newsletter, and delivers public and private seminars. Visit www.wainhouse.com for more information.
CONTACTS: Andrew Davis, andrewwd@wainhouse.com, +1-617-975-0297
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