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Get the Wainhouse Research Bulletin


Asia Pacific Collaboration Service Provider Market Explodes
with New Growth in 2007

Revenue grew 39%, Audio Conferencing Minutes grew 50%

26 June 2008, Duxbury, MA - A study on Asia Pacific collaboration services just released by Wainhouse Research (www.wainhouse.com/csp) indicates that the use of online collaboration and conferencing services is growing at a rapid pace in the Asia Pacific market. After years of low awareness and small volumes of usage, demand surged for audio, web, and video conferencing services in 2007. New emerging economies in India and China assisted in overall regional growth, but more mature markets such as Australia also realized strong demand.

Based on research conducted into 50 local carriers and specialty providers in 6 local markets, the 2008 Asia Pacific CSP Market Forecast & Provider Reviews study, is the most comprehensive study conducted to date on Asia Pacific online collaboration. Key finds include:
  • Audio conferencing minute growth, which grew 50% in 2007, will continue at over 20% year-over-year for the next four years for the overall region
  • Web conferencing, which has a low penetration rate versus other regions is poised to grow, but has not yet found wide-spread adoption
  • While awareness of services in India has grown dramatically, China still has much left to do in creating awareness and use
  • Green initiatives and travel costs do not factor into usage as much as in Europe and North America, but rather geographic dispersity and the need for personal productivity are the strongest drivers for use
Six local markets are reviewed and forecasted in 2008 Asia Pacific CSP Market Forecast & Provider Reviews, including Australia/New Zealand, Japan, China Country Group, South East Asia Country Group, India and Korea. In the study, each market is sized and forecast by service type and a review of 50 different collaboration service providers operating in the market is offered. Data presented in this study will enable managers to better determine and establish local marketing strategies and product offerings and set budget and sales expectations.

The 2008 Asia Pacific CSP Market Forecast & Provider Reviews is part of a complete collection of CSP studies that also includes information on the European and North American markets. Each study is available individually by visiting www.wainhouse.com/csp or by contacting Client Services Manager Sara Fargo at sfargo@wainhouse.com or
+1 781.934.6165.

Contacts: About Wainhouse Research

Wainhouse Research (www.wainhouse.com) provides strategic guidance and insight on products & services for Real-Time Unified Communications. The global client base includes established and new technology suppliers and service providers as well as enterprise users of voice, video, streaming, distance education, and web collaboration solutions.

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