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Wainhouse Research Releases Two New Reports on Conferencing Industry

Market Studies Provide Insights
into Web Conferencing and IP Video Network Services


April 29, 2003, Brookline MA - Wainhouse Research today announced availability of two new market research reports covering various aspects of the rich media conferencing industry. "Riding the Web Conferencing Tsunami - A Detailed Look at Products, Services, and Finding the Optimal Solution" is a primer on web conferencing products and services including an in-depth look at 21 leading vendors and their offerings. The second report, "IP Video Network Service Providers vs. the Naked Internet - Networks, Strategies, and Service Plans for Enterprise IP Videoconferencing" focuses on next-generation videoconferencing networks and the service plans of nine companies leading the way to the IP video network future.

"Riding the Web Conferencing Tsunami" explains why web conferencing is taking the rich media conferencing market by storm and how an organization can find the right solution to fit its needs. The study covers the current state of the web conferencing market, how web conferencing fits with other forms of rich media conferencing, and the recent technology and social trends that made web conferencing possible and popular. Key capabilities and benefits are revealed within a framework of actual user priorities derived from a survey of over 500 end users.

The heart of "Riding the Web Conferencing Tsunami" is a hands-on review of the web conferencing offerings from 21 key product or service vendors. The report concludes with a vendor ratings summary, a comparison of product features, and a recommended six-step vendor selection process. The 247-page report, priced at $1,495 in hard copy or $1,995 in electronic format, was co-authored by Andy Nilssen, Sr Analyst and Partner at Wainhouse Research; and Joe O'Donnell, CEO of Confrasave Consulting.

Vendors covered in the report include Centra Software, Data Connection Limited, eDial, First Virtual Corporation, Genesys, Glance Networks, IBM / Lotus Software (Sametime), Interwise, InterCall (MShow), Latitude Communications, Linktivity, Microsoft, NetSpoke (iMeet), PlaceWare, Polycom (WebOffice), Raindance, SMART Technologies (Bridgit), Sonexis, Spectel, WebDialogs, and WebEx.

For organizations considering an eventual move from ISDN to IP videoconferencing, "IP Video Network Service Providers" provides valuable background information any enterprise will need when selecting a network provider to implement IP videoconferencing. The report covers nine vendors and describes each IP video network service provider's corporate strategy and unique approach to the market. Vendor network characteristics including core network capabilities, last mile connectivity options, transport mechanisms, network redundancy and reliability measures, quality of service mechanisms, service level agreements, and geographic reach are explained. Also described are vendor ancillary service offerings such as reporting capabilities, call scheduling, equipment monitoring, bridging options, gateway calling, and gatekeeper functionality. The report includes detailed pricing data for multiple service offerings and provides a convenient matrix to compare entry level, mid-level, and unlimited service plans from different suppliers.

Service providers covered in the report include AT&T, BCS Global, Global Crossing, Infonet, IVCi, Masergy Communications, Sprint, Virtela Networks and WireOne.

"Comparing IP Video Network Service Providers", which was authored by Dr. E. Brent Kelly, Senior Analyst and Consultant at Wainhouse Research, contains 107 pages and is priced at $695 in hard copy or $995 in electronic format.

Further details on all Wainhouse Research reports as well as executive summaries and tables of contents are available at www.wainhouse.com/reports.

Contact Andy Nilssen andyn@wainhouse.com or Brent Kelly bkelly@wainhouse.com.

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