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Wainhouse Research Survey Highlights Roles of IT and IP Networks
in Videoconferencing Future
in Videoconferencing Future
October 25, 2007, Duxbury, MA - In an October 2007 worldwide survey of enterprises large and small, 327 end user customers of conferencing and collaboration solutions revealed many details about their videoconferencing purchase decisions, usage criteria, and deployment trends. The online survey also detailed how many recent equipment purchases were replacement units vs. new deployments, and how calling patterns are evolving as videoconferencing moves into the enterprise mainstream.
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Survey highlights include:
- The role of IT in the purchase decision for videoconferencing is growing ever stronger as videoconferencing moves onto the IP network and off of the PSTN and as videoconferencing becomes integrated into the enterprise workflow. In the 2006 survey, 41% of the end users claimed that the IT department was responsible for videoconferencing purchase decisions; in 2007 this number has risen to 52%.
- The role of IP networks as the carrier for videoconferencing sessions continues to grow, although at a pace somewhat slower than end users expected. In the 2006 survey, respondents claimed that 62% of their videoconferencing minutes were transported over IP, but they expected that number to grow to 72% in 2007. The 2007 survey respondents indicated that 67% of the minutes were over IP.
The Wainhouse Research Rich Media Metrics program is a series of surveys intended to measure customer attitudes, preferences, and buying/deployment trends across a wide variety of conferencing and collaboration issues that span unified communications, videoconferencing, streaming and webcasting, as well as managed services.
Contacts
- Editorial: Andy Nilssen, Senior Analyst and Partner, andyn@wainhouse.com
- Report sales: Sara Fargo, Client Services Manager, sfargo@wainhouse.com
- Press: Kristi Galanek, Marketing Assistant, kristi@wainhouse.com
Wainhouse Research ( www.wainhouse.com ) provides strategic guidance and insight on products & services for Real-Time Unified Communications. The global client base includes established and new technology suppliers and service providers as well as enterprise users of voice, video, streaming, distance education, and web collaboration solutions.
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