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Wainhouse Research and In-Stat Combine Research and Data
to Create the First-Of-Their-Kind
Unified Communications Products and Services Forecasts

Study predicts market to grow at a compound annual growth rate of 13.7%
from $22.6 billion in 2007 to $48.7 billion by 2012


November 28 2007, Boston MA & Scottsdale AZ.- In-Stat (www.in-stat.com) and Wainhouse Research (www.wainhouse.com) have combined their high-tech market research and data to create the first-of-their-kind unified communications products and services forecasts. As the worldwide supply chain for labor, goods, and services has been flattened, accelerated, and globally dispersed, companies of all types and sizes are acknowledging the competitive need to streamline the flow of knowledge and information worker expertise throughout the organization. Unified communications provides a framework for doing so. A unified communications system includes elements of presence, instant messaging, IP telephony, audio conferencing, web conferencing or data collaboration, unified messaging (a common message store for voicemail, email, and faxes), mobility, and/or video conferencing, all accessible through a single client interface or within an embedded application interface.

Recent research by In-Stat and Wainhouse Research found the following:
  • Many of the largest vendor corporations in the world have entered the unified communications market and look to it for significant future revenues.
  • The entire unified communications products and services market will be $22.6 billion in 2007, growing to $48.7 billion by 2012.
  • Compound annual growth rate over the forecast period will be 13.7%.
"Approximately one year ago, we approached several vendors with the idea of creating a unified communications forecast," said Dr. E. Brent Kelly, Senior Analyst & Partner at Wainhouse Research. "Interest was universal. In the combined Unified Communications Product and Services Forecasts, we converged In-Stat's IP telephony and messaging expertise with the deep conferencing and collaboration know-how Wainhouse Research is recognized for. The result is a rationalized forecast that estimates the size of the component technologies market segments that go into unified communications as well as an estimation of how much of each component will be sold as part of a unified communications solution over the life of the forecast."

Because of the size and diversity of the unified communications marketplace, this huge forecast has been divided into two documents: the Unified Communications Products Forecast and the Unified Communications Services Forecast.

The UC Products Forecast includes the following premise-based components:
  • Presence and instant messaging systems sold to enterprises and service providers (including mobile UC clients)
  • Enterprise telephony (PBXs-IP and TDM)
  • Audio conferencing bridges sold to enterprises and service providers
  • Web collaboration servers sold to enterprises and service providers
  • Team workspaces
  • Unified messaging (premise-based)
  • Videoconferencing (bridges, group endpoints, telepresence systems, and desktop collaboration endpoints with video)
The UC Services Forecast includes the following service elements:
  • Hosted telephony (IP Centrex and broadband VoIP services)
  • Audio conferencing
  • Web collaboration
  • Videoconferencing bridging
"The way in which individuals communicate and collaborate in the business setting has changed dramatically in the last few years, but we are just on the cusp of even more dramatic change. Employees will increasingly have intuitive tools that allow them to control communications and presence, while expanding their access to critical information," says David Lemelin, In-Stat analyst. "Companies of all types and sizes acknowledge the competitive need to streamline the flow of knowledge and subject matter expertise within the organization, including distributed and mobile workers."

The "Worldwide Unified Communications Product Forecast" is now available. It provides sales and forecasts for global unified communications premise-based products by category, with comparisons to traditional communications products, through 2012. Extensive analysis of market products, drivers, and barriers is included. The price is $3,995 (US).

The Unified Communications Services Forecast will be available in early December 2007.

For more information on this research or to purchase these forecasts, please visit: About In-Stat

Technology vendors, service providers, technology professionals and market specialists, worldwide, rely on In-Stat's experienced staff and in-depth research to support critical business, product and technology decisions. In-Stat's insights are derived from both a deep technology understanding and comprehensive research, which examines each segment of the value chain for each market. Regular and ongoing end-user demand and primary research surveys underpin much of the analysis, enabling In-Stat to provide incisive market knowledge and guidance on future market opportunities via syndicated research products, custom consulting, and advisory services.

In-Stat is a strategic segment of the $9 billion Reed Elsevier global information network, with access to an expansive worldwide electronic network, extensive technology databases and well-informed personnel. As a member of Reed Business Information, In-Stat is a division of the largest business-to-business publisher in the U.S.

About Wainhouse Research

Wainhouse Research is an independent market research firm that focuses on critical issues in the unified communications, rich media conferencing, and collaboration space. The company conducts multi-client as well as custom research studies for industry vendors, consults with end users on key implementation issues, publishes a free news bulletin (the Wainhouse Research Bulletin), white papers, and market statistics, hosts conferences, and delivers public and private seminars as well as speaker presentations at industry group meetings.

For vendor companies, Wainhouse Research has been engaged to perform strategy development, product assessments, technology and market snapshots, competitive overviews, product and corporate positioning studies, new product pricing studies, and end user surveys to support product development teams. Vendor clients include a long list of companies ranging from unknown start-ups to industry leaders in virtually every corner of the unified communications and conferencing industry, from service providers to equipment manufacturers to software developers to resellers and integrators.

End user assignments, primarily for F1000 clients, have included conferencing and communications assessments, RFP development, vendor identification and selection, development of implementation strategy, and IP communications project management.

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