Wainhouse Research

Recent Studies - Personal & Web-based Collaboration (PWC)

• Vendor Profile – Microsoft

  Microsoft became a major web conferencing player over a decade ago with its acquisition of PlaceWare. Since then, the company has invested substantial development and marketing muscle in Lync and Lync Online, acquired Skype, and, in the process, pulled the plug on Live Meeting. This profile provides detailed information, insight, and analysis on Microsoft and its personal & web-based collaboration offerings.

• Vendor Profile – IBM

  IBM is working to achieve balance on a number of initiatives: On-premise vs. cloud services, UC vs. “Social Business”, and, in web conferencing, Sametime “classic” vs. Unyte . This profile provides detailed information, insight, and analysis on IBM and its personal & web-based collaboration offerings.

• Market Forecast – 2013 Latin American Web Conferencing Service Market Sizing & 5-Year Forecast

  Provides 2012 market sizing and 5-year forecast for web conferencing services in Brazil, Mexico Argentina, Chile, and Columbia. Includes top 5 provider rankings by service in each country.

• Vendor Profile – 27 Web Conferencing "Influencers and Contenders"

  Brief profiles that reveal how the underlings compete against the "big six" - and each other

  Contains 27 brief profiles: AnyMeeting, ArkadinAnywhere, AT&T Connect, BigBlueButton, Blackboard, Brother (Nefsis), ClickMeeting, Dialcom Networks, Digital Samba, FuzeBox, Glance Networks, iLinc (A BroadSoft Company), InterCall, LogMeIn (join.me), MeetingBurner, Mitel, OpenText, Oracle, PGi, ReadyTalk, RHUB Communications, Saba, Siemens Enterprise Communications (includes FastViewer), SMART Technologies, Sonexis, Yugma, and Yuuguu

• Metrics Survey – WebMetrics Second Half 2012

  Usage & User Preferences for Web Conferencing and Related Offerings

  This survey focuses on how users prefer to purchase, deploy, and use web conferencing solutions, and explores mobility (smartphones and tablets) and working in teams.

• Comparison Matrix – Web Conferencing Offerings

  An in-depth comparison of ~175 features across 32 web conferencing offerings

  Vendors include: Adobe, AnyMeeting, Arkadin, AT&T, Avaya, BigBlueButton, Blackboard, Brother, Cisco, Citrix, Digital Samba, FUZE, FastViewer, Glance, iLinc, InterCall, LogMeIn, IBM, MeetingBurner, Mitel, Microsoft, omNovia, PGi, RHUB, ReadyTalk, Saba, SMART, Sonexis, YuuGuu, and Yugma. Comparison categories: Feature summary, administration / billing / customization, desktop & mobile clients, network & security, training & support, rich media & data sharing capabilities, meetings / team collaboration, web seminars / events, training & e-learning, integrations, and pricing model.

• Research Note – Evolution and Revolution (H.265, WebRTC)

  Two winds of change blowing in the video conferencing World

  Two technology developments are likely to impact the visual communications industry and customer base. H.265 is an evolutionary change that follows the long term trend for new ITU-standard compression algorithms and is unlikely to upset the existing market leaders. WebRTC, on the other hand, represents a potential revolutionary development that could dramatically alter both the way we communicate as well as the market leader positions.

• Metrics Survey – Video Conferencing & Unified Communications Channel Partner Survey

  This 2012 survey of ~ 250 video conferencing and UC channel partners provides insight into the collaboration space from the distributor / reseller / service provider perspective.  Key data points include which solutions channel partners offer, the coverage for the leading vendors across the space, 2012 revenue expectations and growth vs. 2011, revenue breakdown between products and services, revenue breakdown by customer size and vertical market, channel partner margins by product / service, customer demand for specific products and services categories, and much more.  This study is the definitive guide for channel partners seeking to understand the success of their business and define their future strategy.

• Vendor Profile – Citrix Online

  Detailed information, insight, and analysis on Citrix Online and its personal & web-based related offerings (includes Podio).

• Research Note – Cisco Collaboration Summit 2012

  News and views from Cisco’s Analyst / Consultant Summit

  In mid-October Cisco hosted its annual Collaboration Summit, which was attended by several hundred analysts, consultants, and channel partners. This research note covers the event’s major announcements, naming adjustments, and product demonstrations – and why WR came away a little disappointed.

• Research Note – Radvision’s Response to Polycom Announcements

  On October 8th, 2012, video conferencing powerhouse Polycom made a series of product and technology announcements that have shaken the industry in a way that we haven’t seen since Cisco acquired Tandberg in early 2010. See WR’s write-up in the WR Bulletin, released that same day, for specific details. Since announcement day, WR has received a wide range of feedback from customers, channel partners, and especially competing vendors. This research note provides thoughts, feedback, and commentary from longstanding video conferencing vendor Radvision (now a part of Avaya), followed by WR’s fact check.

• Research Note – Vidyo's Response to Polycom Announcements

  On October 8th, 2012, video conferencing powerhouse Polycom made a series of product and technology announcements that have shaken the industry in a way that we haven’t seen since Cisco acquired Tandberg in early 2010. See WR’s write-up in the WR Bulletin, released that same day, for specific details. Since announcement day, WR has received a wide range of feedback from customers, channel partners, and especially competing vendors. This research note provides thoughts, feedback, and no-holds-barred commentary from video conferencing vendor Vidyo, followed by WR’s fact check.

• Research Note – Blue Jeans Networks' Response to Polycom Announcements

  On October 8th, 2012, video conferencing powerhouse Polycom made a series of product and technology announcements that have shaken the industry in a way that we haven’t seen since Cisco acquired Tandberg in early 2010. See WR’s write-up in the WR Bulletin, released that same day, for specific details. Since announcement day, WR has received a wide range of feedback from customers, channel partners, and especially competing vendors. This research note provides thoughts and feedback from video bridging service provider Blue Jeans Networks, followed by WR's fact check.

• Research Note – Video Conferencing with Lync 2013

  Microsoft ups the ante once again

  This research note examines the new video conferencing capabilities of Microsoft Lync 2013 and evaluates the likely impact on the desktop conferencing and room video conferencing vendors.

• Vendor Profile – Avaya

  Detailed information, insight, and analysis on Avaya and its on-premise audio conferencing and personal & web-based related offerings (includes AAC7).

• Metrics Survey – WebMetrics First Half 2012

  Usage & User Preferences for Web Conferencing and Related Offerings

  This survey focuses on web conferencing brand recognition / perceptions and product functionality / feature set preferences including meeting characteristics, HQ/HD video conferencing, telework, and use of instant messaging.

• Market Forecast – 2012 Web Conferencing Suppliers Worldwide Market Sizing & 5-Year Forecast

  This study focuses on the worldwide market for suppliers of web conferencing on-premise products and hosted services / SaaS. The specific web conferencing offerings covered include on-premise client / server software, hosted services, and web conferencing sold as part of a collaboration suite. Since data for this study was collected (or estimated) on the supplier level, the resulting numbers do not include channel mark-ups (see WR's CSP services studies for sizing that includes CSP provider margins.)

• Market Forecast – 2012 Worldwide Web Conferencing Service Market Size & 5-Year Forecast

  Focuses on the services that are marketed to conduct personal on-line conferencing and collaboration worldwide.  Provides market sizing and five-year forecasts for hosted web conferencing. Additionally, provides market ranking by provider.

• Vendor Profile – Adobe

  Detailed information, insight, and analysis on Adobe and its personal & web-based related offerings (includes Connect 9).

• Market Forecast – 2012 Asia Pacific Web Conferencing Service Market Size & 5-Year Forecast

  Focuses on the services that are marketed to conduct personal on-line conferencing and collaboration in seven Asia Pacific markets.  Provides market sizing and five-year forecasts for hosted web conferencing. Additionally, provides market ranking by provider.

• Market Forecast – 2012 North American Web Conferencing Service Market Size & 5-Year Forecast

  Focuses on the services that are marketed to conduct personal on-line conferencing and collaboration in the US and Canadian markets.  Provides market sizing and five-year forecasts for hosted web conferencing. Additionally, provides market ranking by provider.

• Research Note – Video Architectures: Disruption Ahead

  Scalable video coding and simulcasting are two video technologies threatening to disrupt the incumbents while at the same time taking videoconferencing truly to the cloud.

• Research Note – Using Google+ for Web Conferencing

  It's … “Different”

  This research note takes a critical look at Google+ Hangouts from a web conferencing perspective. By taking a “walk-through”, it evaluates the state of the offering and its applicability to satisfy the typical portfolio of web conferencing applications and concludes with recommendations for users and vendors – including Google.

• Market Forecast – 2012 Western European Web Conferencing Services Forecast

  Market Sizing & 5-Year Forecast of 12 European Web Conferencing Service Markets

• Research Note – Polycom's New Branding: RealPresence

  Polycom has launched a marketing campaign around "RealPresence," a sub-brand. This research note maps Polycom's old terminology into the new and highlights how the branding fits in with the company's move to reposition itself in the UC and cloud space.

• Vendor Profile – Cisco

  Detailed information, insight, and analysis on Cisco and its personal & web-based related offerings.

• Research Note – Avaya Flare Communicator for iPad

  An overview of Avaya's Flare Communicator for iPad.

• Research Note – The Cloud vs. Hosted vs. Virtual Riddle

  Seeing through the marketing fog …

  In this brief research note, we have attempted to clearly define the respective terms, show how the terms are easily stretched to embrace different product strategies in the collaboration space, give some real-world examples of overly creative marketing, and discuss the implications for end users.