All Research
Group Videoconferencing (GVC)
Personal & Web-based Collaboration (PWC)
Audio Conferencing (AC)
Unified Communications (UC)
Streaming & Webcasting (SWC)
Distance Education and e-Learning (EDU)

Unified Communications Products & Services (UC)

Many companies today are looking to bring their audio, video, and web conferencing environments together with presence and instant messaging under a unified communications solution. Unified solutions provide a new level of simplicity to the user, but raise complexity levels for the conferencing manager. The result is intense interest in both the product solutions and the hosted and managed services that appeal to enterprises of all sizes. Vendors and service providers will appreciate the in-depth market statistics that help them in business planning; customers will value the market intelligence that can help managers refine their deployment plans.

 Coverage Areas

Hosted and managed unified communications services Premise-based unified communications products

 Types of Content Provided

Market sizing and 5-year forecast for UC services, licenses, and revenues Market sizing and 5-year forecast for premises-based solutions including, telephony, presence, and conferencing Research and opinion notes on companies, market trends, news Vendor and service provider profiles Annual survey of end users Comparison matrices on key market products and services

 Sr. Analysts: Bill Haskins, Marc Beattie, and Andy Nilssen
Research Associate: Caroline Tingley

How to Acquire Our Research

For maximum value, we highly recommend purchasing our studies through our Wainhouse Research On-Demand subscription service, which gives your entire organization 24x7, instantaneous access to all of the research we publish in your areas of interest. Contact WR Client Services for details on a subscription program that is specifically tailored to match your needs.

Download Wainhouse Research On Demand brochure pdf

  • Recent Studies - Unified Communications (UC)

    • Provider Reviews – 2013 North American UCaaS Vendor Reviews

      Offers insight into how each UCaaS provider approaches the market, what distinguishes them, and in which partnerships and relationships they are engaged.

    • Research Note – Introducing the Lync Room System

      In February 2013 Microsoft introduced a Reference Architecture for a Lync-based video conferencing and collaboration room system dubbed the Lync Room System (LRS). LRS will extend the Lync meeting experience into the boardroom, replicating a familiar scheduling, start/join, and meeting management experience for the end user. Microsoft’s tight control of the audio, video, and computational specifications provides a level playing field for the vendors, while reducing the opportunity for innovation. This research note covers the four LRS systems introduced at the announcement and the implications LRS has for the vendors, channel partners, and end users in the conferencing and collaboration industry.

    • Metrics Survey – Worldwide Enterprise Trends of Unified Communications

      This 2012 survey covers the unified communications (UC) market and focuses on both end-user communications preferences as well as organizational UC strategy, brand awareness, deployment options, and related purchasing behavior.  Respondents are split fairly evenly between small-to-medium enterprises (SME) with 500 or fewer employees and mid-to-large enterprises with greater than 500 employees; therefore, the results are segmented between SME and mid-to-large markets when appropriate.

    • Metrics Survey – Video Conferencing & Unified Communications Channel Partner Survey

      This 2012 survey of ~ 250 video conferencing and UC channel partners provides insight into the collaboration space from the distributor / reseller / service provider perspective.  Key data points include which solutions channel partners offer, the coverage for the leading vendors across the space, 2012 revenue expectations and growth vs. 2011, revenue breakdown between products and services, revenue breakdown by customer size and vertical market, channel partner margins by product / service, customer demand for specific products and services categories, and much more.  This study is the definitive guide for channel partners seeking to understand the success of their business and define their future strategy.

    • Provider Reviews – 2012 Global UCaaS Vendor Reviews

      A critical review and assessment of top 12 worldwide UCaaS providers. Includes a summary of UC features, company background, UC product description, and analysis of each provider’s approach.

    • Research Note – Video Conferencing with Lync 2013

      Microsoft ups the ante once again

      This research note examines the new video conferencing capabilities of Microsoft Lync 2013 and evaluates the likely impact on the desktop conferencing and room video conferencing vendors.

    • Provider Reviews – 2012 Asia Pacific European UCaaS Vendor Reviews

      A critical review and assessment of top UCaaS providers operating in Asia Pacific.  Includes a summary of UC features, company background, UC product description, and analysis of each provider’s approach.

    • Market Forecast – 2012 Worldwide UCaaS Market Forecast

      Provides a description of the current state of the Worldwide market, assesses current trends, identifies risks and opportunities, and provides assistance on market approach, services and prices. Current market data and analysis and forecast information are included in this study.

    • Market Forecast – 2012 Asia Pacific UCaaS Market Forecast

      Provides a description of the current state of the Asia Pacific market, assesses current trends, identifies risks and opportunities, and provides assistance on market approach, services and prices. Current market data and analysis and forecast information are included in this study.

    • Market Forecast – 2012 North American UCaaS Market Forecast

      Provides a description of the current state of the North American Unified Communications as a Service (UCaaS) market, assesses current trends, identifies risks and opportunities, and provides assistance on market approach, services and prices. Current market data and analysis and forecast information are included in this study.

    • Market Forecast – 2012 European UCaaS Market Forecast

      Provides a description of the current state of the European market, assesses current trends, identifies risks and opportunities, and provides assistance on market approach, services and prices. Current market data and analysis and forecast information are included in this study.

    • Provider Reviews – 2012 European UCaaS Vendor Reviews

      Review & Analysis of 13 UCaaS Vendors operating in Western Europe

      A critical review and assessment of top UC providers operating in Europe.  Includes a summary of UC features, company background, UC product description, and analysis of each provider’s approach.

    • Research Note – NextPlane - Federation in the Cloud

      Introducing the Federation Clearinghouse

      This research note details interoperability challenges between disparate UC vendor solutions, and NextPlane’s cloud based solution intended to address these challenges.

    • Research Note – Avaya Flare Communicator for iPad

      An overview of Avaya's Flare Communicator for iPad.

Top