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Group Videoconferencing (GVC)
Personal & Web-based Collaboration (PWC)
Audio Conferencing (AC)
Unified Communications (UC)
Streaming & Webcasting (SWC)
Distance Education and e-Learning (EDU)

Unified Communications Products & Services (UC)

Many companies today are looking to bring their audio, video, and web conferencing environments together with presence and instant messaging under a unified communications solution. Unified solutions provide a new level of simplicity to the user, but raise complexity levels for the conferencing manager. The result is intense interest in both the product solutions and the hosted and managed services that appeal to enterprises of all sizes. Vendors and service providers will appreciate the in-depth market statistics that help them in business planning; customers will value the market intelligence that can help managers refine their deployment plans.

 Coverage Areas

Hosted and managed unified communications services Premise-based unified communications products

 Types of Content Provided

Market sizing and 5-year forecast for UC services, licenses, and revenues Market sizing and 5-year forecast for premises-based solutions including, telephony, presence, and conferencing Research and opinion notes on companies, market trends, news Vendor and service provider profiles Annual survey of end users Comparison matrices on key market products and services

 Sr. Analysts: Bill Haskins, Marc Beattie, and Andy Nilssen
Research Associate: Christine Conlon

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  • Recent Studies - Unified Communications (UC)

    • Market Forecast – 2012 European UCaaS Market Forecast

      Provides a description of the current state of the European market, assesses current trends, identifies risks and opportunities, and provides assistance on market approach, services and prices. Current market data and analysis and forecast information are included in this study.

    • Provider Reviews – 2012 European UCaaS Vendor Reviews

      Review & Analysis of 13 UCaaS Vendors operating in Western Europe

      A critical review and assessment of top UC providers operating in Europe.  Includes a summary of UC features, company background, UC product description, and analysis of each provider’s approach.

    • Research Note – NextPlane - Federation in the Cloud

      Introducing the Federation Clearinghouse

      This research note details interoperability challenges between disparate UC vendor solutions, and NextPlane’s cloud based solution intended to address these challenges.

    • Research Note – Avaya Flare Communicator for iPad

      An overview of Avaya's Flare Communicator for iPad.

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