Research Studies
Wainhouse has traditional strengths in the area of conferencing and collaboration. As the market migrates to unified communications (UC), we are well positioned to provide world-class research and consulting in all areas of unified communications. We have real-world, Global-50 enterprise UC deployment experience.
Vendor Services
For vendors and their technology partners, Wainhouse Research's Unified Communications Practice focuses on providing timely, accurate, and comprehensive information on the market for unified communications products and services. We provide strategic information which can assist in product and service planning, market forecasting, and executive business strategy planning.
The annual Unified Communications Rich Media Metrics end user survey provides data on market trends, specific UC products or services companies are buying, and which vendors and products are gaining or losing mindshare.We produce a Worldwide Unified Communications Products and Services Forecast each year that provides guidance and insights into what’s happening in the markets and what our long term sales and revenue prognosis is for both the individual components that can make up a unified communications solution as well as for bundled UC solutions.We regularly create white papers about unified communications topics which are based off of market research. The results of our research influences the content and messaging in these white papers, allowing them to hit the mark with respect to influencing decision makers and buyers.Wainhouse Research regularly speaks at vendor events and in webcasts about unified communications.We publish a number of segment reports on topics of interest for the industry including detailed looks at unified communications solutions from Microsoft and IBM, and the telephony vendors such as Cisco, Avaya, Nortel, Alcatel-Lucent, and Siemens. We also publish reports on mobile unified communications offerings.
End User Consulting
Wainhouse Research has real-world experience implementing IP networks, IP telephony, and unified communications solutions on a global scale. We offer end user companies the following services:
Fast Track RFP or Product Selection Process. Through experience with a number of enterprises, Wainhouse Research has developed a process that can cut the total elapsed time down to a fraction of what it traditionally takes. As an independent consultancy, we can also “sense check” your choice against your requirements without prejudice.Facilitate Production of ROI and ROI Documentation. WR has experience and has modeling tools which can aid in the production of a ROI model to suit your CFO or financial decision maker(s). The model contains a mixture of hard measurable financial savings, people and employee time savings, as well as less tangible savings.Independent Advice on Vendor Contracts, UC/IPT Products and Roadmaps. WR can offer expertise on what to include in your contracts with vendors such as SLAs, benchmark pricing and global procurement as well as independent advice on a wide range of vendors, products and their respective services.Facilitate the Development of an Enterprise UC Strategy. WR has the expertise to assist in the development of a clear strategy based on both industry knowledge and experience with other enterprises, including product selection, creation of a business case, and guidance about how to do the implementation. User Profiling. WR can help enterprises profile their users and identify the right product for each profile within your organization, which can save substantial cost on the software licenses and devices users will need.IP Telephony and Unified Communications Site Survey. WR can assure that any proposed IP telephony and unified communications solutions are complete and compatible with the existing infrastructure and the needs of users at each site.
Practice Manager & Lead Analyst: Brent Kelly
Practice Consultant: Jon Neville
Practice Consultant: Richard Norris
Vendor Services
For vendors and their technology partners, Wainhouse Research's Unified Communications Practice focuses on providing timely, accurate, and comprehensive information on the market for unified communications products and services. We provide strategic information which can assist in product and service planning, market forecasting, and executive business strategy planning.
The annual Unified Communications Rich Media Metrics end user survey provides data on market trends, specific UC products or services companies are buying, and which vendors and products are gaining or losing mindshare.We produce a Worldwide Unified Communications Products and Services Forecast each year that provides guidance and insights into what’s happening in the markets and what our long term sales and revenue prognosis is for both the individual components that can make up a unified communications solution as well as for bundled UC solutions.We regularly create white papers about unified communications topics which are based off of market research. The results of our research influences the content and messaging in these white papers, allowing them to hit the mark with respect to influencing decision makers and buyers.Wainhouse Research regularly speaks at vendor events and in webcasts about unified communications.We publish a number of segment reports on topics of interest for the industry including detailed looks at unified communications solutions from Microsoft and IBM, and the telephony vendors such as Cisco, Avaya, Nortel, Alcatel-Lucent, and Siemens. We also publish reports on mobile unified communications offerings.
End User Consulting
Wainhouse Research has real-world experience implementing IP networks, IP telephony, and unified communications solutions on a global scale. We offer end user companies the following services:
Fast Track RFP or Product Selection Process. Through experience with a number of enterprises, Wainhouse Research has developed a process that can cut the total elapsed time down to a fraction of what it traditionally takes. As an independent consultancy, we can also “sense check” your choice against your requirements without prejudice.Facilitate Production of ROI and ROI Documentation. WR has experience and has modeling tools which can aid in the production of a ROI model to suit your CFO or financial decision maker(s). The model contains a mixture of hard measurable financial savings, people and employee time savings, as well as less tangible savings.Independent Advice on Vendor Contracts, UC/IPT Products and Roadmaps. WR can offer expertise on what to include in your contracts with vendors such as SLAs, benchmark pricing and global procurement as well as independent advice on a wide range of vendors, products and their respective services.Facilitate the Development of an Enterprise UC Strategy. WR has the expertise to assist in the development of a clear strategy based on both industry knowledge and experience with other enterprises, including product selection, creation of a business case, and guidance about how to do the implementation. User Profiling. WR can help enterprises profile their users and identify the right product for each profile within your organization, which can save substantial cost on the software licenses and devices users will need.IP Telephony and Unified Communications Site Survey. WR can assure that any proposed IP telephony and unified communications solutions are complete and compatible with the existing infrastructure and the needs of users at each site.
Practice Manager & Lead Analyst: Brent Kelly
Practice Consultant: Jon Neville
Practice Consultant: Richard Norris
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Unified Communications
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Unified Communications as a Service
Hosted UC Market Strategies, Solution Offerings, and 6-Year Forecast
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Worldwide Unified Communications Products and Services Forecast
Market sizing and five year outlook by component segments
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Unified Communications: End User Survey
Customer Trends in Adoption, Perceptions, Preferences, and Plans
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Mobile Unified Communications
Mobile Workforce Communications Choices for CXOs and Managers
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Microsoft’s Software-Powered Unified Communications Strategy
A Critical Assessment of Office Communications Server 2007 and its Fitness as an Enterprise Communications Solution
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IBM's Unified Communications and Collaboration Strategy
Big Blue's Big Bet on Eclipse and Sametime
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