Wainhouse Research

CollaborationPlan

Service Providers Market sizing, SWOT analysis, strategy assessment Custom projects and studies Sales and marketing team training Competitive overviews Product reviews and positioning Reseller and end user surveys Focus groups / telephone interviews Customer and reseller satisfaction surveys Seminars (public and private) Strategic partnership development White papers and case studies Product evaluations Channel development Operational process development and implementation Staffing

Resellers Market sizing, SWOT analysis, strategy assessment Custom projects Sales and marketing team training Product reviews Customer satisfaction surveys Case study development Market development consulting Customer and reseller satisfaction surveys Strategic partnership development Operational process development and implementation Vendor evaluation and selection Vendor/Service Migration Staffing

End Users Application discovery Needs assessments RFI and RFP Services Conferencing solution design Vendor / Reseller assessment Market and technology seminars Internal surveys / focus groups Usage audit / benchmarking and cost management DR and Emergency communication planning Vendor contract negotiation and management End user support customer care, provisioning and training Vendor/Service Migration Staffing

The conferencing services ecosystem is fast blurring as new offerings
and vendors continually emerge, consolidate and evolve.

Whether your organization relies on conferencing services
as a business productivity and cost reduction tool,
or you are a vendor taking these products to market,
you need an experienced partner
to make informed decisions and maximize results.

CollaborationPlan was created to make the knowledge required to successfully navigate the conferencing landscape available to any enterprise, organization or service provider by:

Bringing to bear insight and understanding once held by only a handful of conferencing service providers, we level the playing field for all participants. Driving a program that is results-oriented and straightforward; our team works with your people at all levels as a catalyst for success. Using our extensive executive-level experience; this gives our clients an incredibly powerful ally in working with vendors, negotiating contracts from a position of strength, developing and implementing effective business process improvements, training and support.

About Scott Walters

Scott Walters is an expert in managed service delivery models for audio, web, video and unified conferencing and collaboration services, strategic partnerships, business development and channel sales. His consulting services are designed to enable clients to add value through accelerated revenue growth and by sharpening strategic planning, new market development and operational process development. In his 15 years in the conferencing and collaboration industry, Scott has developed an extensive knowledge of the market, and has turned his experience into results-oriented initiatives for several clients:

Led the development and launch of revolutionary service delivery models designed to penetrate new growth markets via the first pre-paid audio and web applications. Directed the development of channel and partner sales, support, marketing, and operations organizations for two major conferencing service providers. Identified and developed numerous strategic partnerships with high profile service providers Demonstrated a consistent ability to recognize new market growth opportunities.

In addition to his experience working directly with and for tier one conferencing providers, Scott is experienced in consulting for industry-leading conferencing providers, emerging companies and multi-national enterprise clients. He has held business development and sales leadership roles at InterCall, Global Crossing and PGi.

For Service Providers

Previous consulting assignments for vendors have included strategy development, product assessments, technology and market snapshots, competitive overviews, product and corporate positioning studies, new product pricing studies, new and existing market development, organizational analysis and assessment, and end user surveys / focus groups to support product development teams. Product merchandising assignments include the development of presentations, white papers, and custom seminar programs.

Previous vendor clients have included a long list of companies ranging from unknown start-ups to industry leaders in virtually every corner of the rich media communications industry, from service providers to equipment manufacturers to software developers to resellers and integrators.

For End User Organizations

Consulting assignments for end users have centered around application discovery and needs assessment, usage and cost analysis, cost management, creation of requests for proposals and RFI's, and delivery of unbiased views on what hardware and services are available in the market and which equipment, conferencing services, and/or vendors may best match the needs of end users. Wainhouse Research consulting services are specifically designed to help end user clients develop and refine a highly-effective enterprise-wide collaboration plan with an eye on both current and long-term requirements. Several of the firm's market studies have been authored with end user information needs in mind, including resource books and segment reports that delve into vendor capabilities. WR also delivers free webinars, that are designed specifically to support end user questions and needs on developing products, technologies, and trends.