posted 07 September 2004 02:44 AM
It looks like NTT DoCoMo in Japan who is trying to drive demand for 3G video is having difficulty to do so even though the subscriber number for their 3G has reached more than 5 million and most of the handsets are video enabled.I said somewhere in this messageboard in the past that 3 million subscriber would be a point where we would see the expansion of video use on mobile phone but I have never seen anyone on the streets in Japan using mobile video but just making audio phone calls. I have to admit that the prediction was wrong.
According to a recent survey, 12% of FOMA's mobile videophone users are using video call one a week or so. But 49% of the handset owners never used videophone on the mobile phone even though it is featured in the handsets.
Some said the quality of video is low and per call charge for video is expensive, not a good lip synchronization from user experiences etc..
To partly address these issues, DoCoMo is going to introduce free service for video calls up to 1000yen or 9USD(roughly equals to 20munites video calls). They want to drive demand by introducing this free service but I think that it is too weak to drive the demands.
As opposed to that,I think that radical marketing measures must be adopted such that they should make strategically set pricing charge for video calls lower than voice calls.
End users think that while they can have a voice call cheaper than video call, that is enough for daily communications, they think that why they have to pay more for just adding video portion with cheap quality. So no point to use mobile video. This perception that end users have with regard to mobile video can be applicable to consumer video in general as well.
This message has been edited by Keisuke Hashimoto on 07 September 2004