White Papers
2008 Documents
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A Framework for Deploying Unified Communications
Using a Repeatable Process for Optimizing Your Technology
Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every company must adopt right now in order to remain competitive. However, interviews with end user companies indicate that this rush to unify communications has created a significant amount of doubt, uncertainty, and confusion in the marketplace.
This white paper describes a four step framework for moving unified communications from an ad hoc, deployment scenario, which has resulted in many of the companies interviewed having a siloed implementation, to a managed process, tying the technology to an organization’s people, processes, and business objectives. -
Empowering the UC Environment with Polycom's UltimateHD
Unified communications provides information workers with the communications tools, applications, and capabilities they need within a single user interface. Key features of a typical UC system include presence, IM / chat, telephony, web conferencing, unified messaging, and desktop videoconferencing. However, most currently available UC solutions offer only limited visual collaboration capabilities.
Polycom, a leader in the conferencing and collaboration space, has designed its UltimateHD product line to integrate with and improve the video conferencing capabilities of leading UC platforms. This allows each communication component to do what it does best: the base UC platform provides an easy to use and highly scalable capability for presence, IM, click-to-call, etc., and the Polycom UltimateHD video technology provides high-quality (including HD resolution support) visual communications including internal (UC) users, group video systems, and external participants.
This white paper, sponsored by Polycom, provides insight into a next generation architecture for integrating high definition videoconferencing into Unified Communications deployments. -
The Benefits of a Telepresence Platform
The multi-codec telepresence market is comprised of several types of offerings including turnkey solutions, fully custom solutions, and telepresence platform solutions. There are many differences between these types of solutions including cost, system flexibility, deployment time, associated risk, and system reliability.
A relatively new entrant to the marketplace, telepresence platform solutions combine elements of turnkey and custom solutions by leveraging a pre-configured and field-proven system (including the telepresence operating system and user interface) and allowing the system integrator and end-user to define the other elements in the system to meet special requirements and budgetary restrictions. The result is a compelling combination of low risk, high reliability, design flexibility, and cost-effectiveness.
This white paper, sponsored by LifeSize, provides insight into the options for deploying telepresence and the advantages of telepresence platform solutions. -
Integrating Two-Way Radio with Unified Communications Systems
Fixing the Gaping Hole Two-Way Radio Poses for Many UC Deployments
Unified communications provides a framework for streamlining the flow of knowledge and information throughout an organization. Combining the many disparate communications mediums available to the typical enterprise worker into a presence-enabled, easy to use communications and collaborative solution can simplify communications and increase individual productivity. Most UC deployments, however, have ignored two-way radio group voice communications by focusing on individuals and by limiting group voice to audio/video conferencing. Two-way radio group communications is extensively used for mission critical communication such as command and control, emergency response, dispatch, field service, and security. Military units, police, transportation companies, airlines, and many others depend on their radios for day-to-day operations.
This whitepaper discusses why the voice capability two-way radio provides is a key component that must be considered within an organization’s overall unified communications fabric, and we describe a product for doing so, WAVE® from Twisted Pair Solutions. -
Driving Operational ROI through Collaboration & Conferencing Services
Email, VoIP, and Web sites have already revolutionized how we work, deliver information, and communicate. Now, online collaboration is becoming an important organizational sphere and expanding our associations beyond borders allowing professional networks and immediate connections to be established. These virtual environments are becoming the norm in today’s business world to inform, make decisions, and deliver solutions.
This white paper, sponsored by Adobe and MeetingOne, examines web conferencing as one of the more mature tools available for virtual knowledge creation and dissemination. It analyzes the efficiencies that tools like Adobe Connect drive, and the different ways that return on investment is realized. Finally, it will briefly review best practices in solution selection, adoption, and evaluation. -
Telework and the U.S. Federal Government: At the Tipping Point
Governmental entities were among the earliest adopters of the concept of Telework – and the technologies necessary to support it.
This paper, based in part on interviews with those involved in federal Telework programs, discusses the business and social issues that make Telework increasingly attractive to federal agencies today, the ways in which Telework is entering the DNA of government workflow and solving major issues, the tools necessary to enable the teleworker and other distributed workers, and practical issues to consider from a policy and programmatic perspective.
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Bringing the Meeting Room into the Digital Age
New Approaches to Brainstorming and Group Collaboration for 21st Century Meetings
Whiteboards – as simple as they are – create a powerful, unconstrained workspace that enables a group of people to communicate, think, collaborate, build, and solve problems. With the advent of the digital world, however, the freedom of being able to naturally develop ideas on a writing surface became limited to what could be expressed through the mechanisms required to input ideas into digital media – typically the PC. The resulting output is fairly static: text documents, spreadsheets, and presentation content.
This has changed with the advent of the 21st century meeting room. Today the new breed of collaborative platforms enable the ability to create connected meeting rooms where distributed staff can instantly join a virtual conference, share any application and write on it using digital ink, participate in discussions and save and distribute their work as if they were in the same room. These technologies are designed for business applications – and offer the ability to regain the freedom to work freely on a surface with content, ideas, and other material, and manage/manipulate that content in the digital realm.
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Addressing the Challenges Facing the Distributed, 21st Century Business Through Telework
Practical Methods for Transforming Organizational DNA through New Ways of Working
Telework has been around for years as a way to provide flexible work plans for knowledge workers, deal with traffic congestion and business travel, plan for business continuity, and address shortages in office space. To gain fresh insight, in early 2008, Wainhouse Research interviewed executives and managers in 22 organizations who use unified communications and collaboration technologies, and another group of human resources and facilities professionals who use these UC technologies. We now believe that, for the first time, Telework is transitioning into being mainstreamed as an accepted practice – along with mobile applications – in enterprises large and small.
In this paper we discuss the business issues that make Telework increasingly attractive to enterprises today, the ways in which Telework is entering the DNA of organizations and solving major issues, the tools necessary to enable the teleworker and other distributed workers, and practical issues to consider from a programmatic perspective. We also explore the future of the teleworking organization through three sample, real-world based scenarios.
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16-17 July 2013
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