White Papers
2009 Documents
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Videoconferencing Managed Services
The Game is Changing
Videoconferencing has moved to the forefront for IT managers and business executives. No longer relegated to isolated applications and business situations, videoconferencing today is viewed by smart enterprises of all sizes as an important solution that can help them do more with less, cut travel costs, improve teamwork and efficiency, shorten time-to-market, and reduce carbon footprint, while simultaneously improving customer service and employee satisfaction.
Over time, many organizations have realized that videoconferencing can be quite complex, and that supporting a videoconferencing service is not core to the enterprise’s expertise or business model. Hence, many savvy organizations are looking to managed service providers with videoconferencing expertise to support their environment.
This White Paper, sponsored by Applied Global Technologies (AGT), discusses the three game changing factors that video MSPs are using to deliver benefits to organizations using videoconferencing.
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The 2009 Update: Taking the Wraps off Videoconferencing in the U.S. Classroom
A National and State-by-State Analysis
Not many people realize that almost 30,000 videoconferencing systems were located in U.S. schools, service centers, district offices, and departments of education as of April 2009. Almost 1.2% of classrooms have group systems -- not counting PC-based technologies. Penetration varies widely state by state, with California, Texas, New York, Florida, and MIchigan having the most systems, while Hawaii, Nebraska, Alaska, Maine, and New Hampshire have the most systems as a percentage of their total schools. Almost 80% (4 out of 5 of the individuals in 43 states who felt they could answer the question) indicate that classroom-based videoconferencing is helping their educators meet academic goals.
Based on interviews with educators and administrators in almost all states and the District of Columbia, this white paper will be useful to policymakers, content providers, and educators wishing to understand the dynamics of successfully deploying videoconferencing in the classroom. This study was sponsored by Tandberg and the Center for Interactive Learning and Collaboration (CILC).
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The Compelling Case for Video Telephony in Unified Communications
Enterprise class video telephony provides the richness of video communications with the ease of making a phone call. In this white paper we discuss the video solutions available today and provide a snapshot of the current video market. We discuss how video can be integrated with a telephony server such as an IP PBX, why this is a good idea, and the benefits that organizations will get by creating a video telephony solution. We show how video fits into an overall unified communications strategy and framework, and we provide the ROI and customer evidence to illustrate that video telephony is useful to real businesses. We close with compelling use case examples in which video is integrated with telephony as part of an overall collaboration/UC framework.
This white paper, sponsored by Avaya, explains how integrating video with telephony call control makes sense. -
Ease of Use in Web Conferencing - Why it Matters
The Cost Benefits Of Making Usability a Priority
By now, web conferencing has become ubiquitous, with “webinars” becoming the standard term for an online seminar, “virtual classroom” the term for online educational settings, and “web (or online) meeting” the term for a meeting where information is shared from someone’s PC. Users of all stripes, from trainers to sales professionals to engineers – and many others – now use web conferencing for formal and informal knowledge sharing. The economic impact is immense (travel savings, increased productivity, enhanced work/life balance). We have approached a point in time, however, that the positive overall economic impact has come to obscure an area that few consider on a daily basis: is the technology applied as well as it can be? What are we missing if the effort has not been put into making web conferencing as simple to use as possible? Is there a cost when users stumble and struggle to figure out how to use the technology instead of effortlessly, transparently, go about their business?
