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IP Communications: The Road AheadThis short introduction will highlight the trends happening in real-time IP Communications as the merger of voice, video, and web coincides with embedded collaboration, IP telephony, and collaboration portals. Add in the products vs. services debate, and end users are facing a myriad of options moving forward Andrew W. Davis is Sr. Analyst and Managing Partner at Wainhouse Research. Andrew has published numerous market research reports and is the principal editor of the conferencing industry's leading newsletter, The Wainhouse Research Bulletin. Andrew specializes in videoconferencing, rich media communications, strategy consulting, and new business development for Wainhouse Research. Mr. Davis holds B.S. and M.S. degrees in engineering from Cornell University and an MBA from Harvard University |
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Reflections on collaboration: After 25 years and $1 billion, what have we learned?If collaboration is the act of working together in the spirit of willing cooperation and open interchange then why is this so hard to do? In the early 1990s, as Director of IT for Ernst and Young, it become John's responsibility to address the productivity and quality challenges of a global professional services firm - 90,000 people in several, loosely connected, lines of business serving many thousands of clients from over 400 locations worldwide. He had the opportunity to make a series of major investments (covering both large scale core "platform" capabilities and small to medium experiments) in applying the best available tools and technologies across a very large and diverse enterprise. Between 1994 and 2001 he oversaw an investment of around $1bn on this program and because he worked in a highly "quantitative" organizational culture, he could collect information on how money was spent, what costs were improved, and how productivity changes. He also collected information on what was expected but didn't happen. Out of this experience he has developed an empirical list of what works and what doesn't, and a set of characteristics that he believes "collaborative" technologies have to have to be adopted successfully in a large, diverse business. This presentation will cover the highlights of what John learned and how he thinks the future might shape up. John Parkinson is currently the Managing Director of ParkWood Advisors LLC. John has over 35 years experience in information and related technologies and over 20 years experience as a consultant on business and technology strategy to many of the world's largest businesses. Previously he was a Senior Vice President and the Chief Technologist for Capgemini's Americas Region. |
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Will the Internet be permitted to grow up?Although the Internet has been the driver for much of the developed world's technology for the last decade, many in the traditional telephone industry would have you think the Internet does not actually work. As concerned citizens, they have proposed a fix for all of us. This talk will explore the possibility that their cure, possibly aided and abetted by federal and state regulators, might be far worse than the disease. Every enterprise that uses the Internet for internal or external communications needs to pay attention to this old world attempted land-grab. Scott O. Bradner is an IT professional and a regular columnist in NetworkWorld Magazine. |
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The Benefits of Unified Communications in the Restaurant IndustryIn the past nine months Legal Sea Foods has undertaken a conversion of many of their restaurants to Unified Communications and VoIP. The team anticipates this will provide guests with better support from the already exemplary staff at each restaurant! The company believes it is one of the first restaurants in the US to utilize this technology. Ken will be joined on stage by Ray Benoit, President of RTM Communications (Legal's value added reseller), where he will discuss the goals, the plan, the implementation and results to date of this exciting, real-world project! Ken Chaisson is currently Vice President of Information Technology at Legal Sea Foods. Legals (as it's known in Boston) operates 31 restaurants from Massachusetts to Florida as well as mail order and catering divisions. Ken has over 20 years experience leading IT organizations including Staples, Reebok and ZOOTS. |
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A different perspective: An SME IT director's view of IP collaborationWhat is it like to be the IT director at a small-medium enterprise? How does an IT guy who is not an AV professional deal with equipment vendors, VARs, and the confusing marketing messages being delivered about videoconferencing and IP communications. How does collaboration fit in with the other IT concerns such as security and network reliability and operational support for demanding end users? Mark Weinstein is the IT Director for Charles River Ventures. He has overall responsibility for IT and communications with the mandate to provide capable, responsive, and innovative technology support. Charles River is one of the industry's leading venture capital firms. |
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MPLS for videoconferencing and web casting: design, implementation, and lessons learnedLike many large enterprise organizations Pfizer has migrated from a frame relay to a multi protocol label switching (MPLS) wide area network (WAN). As Pfizer migrated from frame relay to MPLS, there was a desire to create a converged network and to use the MPLS WAN for applications, Internet access, IP based videoconferencing and web casting. Additionally, in January 2005 Pfizer migrated from an application service provider (ASP) to a managed service provider (MSP) model for videoconferencing. This arrangement required class of service (COS) routing in the WAN to support good quality audio and video and for the MSP to have a significant amount of their equipment inside of Pfizer's network to support multipoint, gatekeeper functionality (admission control), and VTC end point system monitoring. More recently, Pfizer implemented a content distribution network (CDN) for the purpose of internal web casting. The CDN utilizes Pfizer's MPLS WAN to efficiently transport live and cached video programs throughout Pfizer's global enterprise. This presentation will highlight the design, the implementation, and the lessons learned after 18 months of operation of the MSP videoconference arrangement and 6 months of CDN web casting. Steve Bleiberg is Project Leader - Global Network Services/ Corporate Information Technology/ Pfizer. |
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Delivering Medical Services via IP VideoUsing state-of-the-art IP-based videoconferencing systems and MPLS telecommunications networks, hundreds of physicians, nurses and allied health professionals in 80 disciplines have diagnosed, treated and consulted with over 40,000 patients since NORTH Network (Ontario, Canada) began operations in 1998. Today, NORTH facilitates approximately 1,800 medical video-consults and an additional 300 medical continuing education events every month with patient and physician satisfaction ratings over 95%. Few telemedicine services of this type have achieved the volumes and the satisfaction levels of the NORTH program. Delivering service to the remote northern area of the Province of Ontario (nearly 300,000 square miles), required the right mix of technologies, organizational support and clinical processes. This presentation will cover how NORTH has developed a specialized infrastructure to provide technical, clinical and administrative services that are strategically centralized in certain functions and decentralized in others. This and other implementation steps have helped North break through the acceptance barriers that have limited the impact of similar initiatives in other jurisdictions. Ron Riesenbach is CIO of North Network. |
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Justifying Rich Media Collaboration at a Global OrganizationRich media conferencing and collaboration has many benefits, but deploying on a global scale to a multinational dispersed organization has its complications. Ron Cuevas will discuss the details of AIG's collaboration rollout and how the company justified its collaboration program. Ron Cuevas is VP of Senior Executive Support and Multimedia Services for AIG. |
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Rebuilding a collaborative communications infrastructure for videoconferencing and webcastingLehman Brothers has spent the last four years rebuilding a multimedia and collaborative communications infrastructure that was devastated by the events of 9/11. Presented more as a case history than a technical journal, David will describe tremendous growth in conferencing technologies, stumbling blocks that were overcome, as well as technological breakthroughs and challenges that are foreseen ahead. This presentation will be of particular interest to individuals and organizations considering the deployment of videoconferencing and webcasting within a mature corporate enterprise. David Danto is Vice President, Director of Global Multimedia Engineering at Lehman Brothers. |
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Pushing the Envelope without Pulling the RugCase Western Reserve University made the move to a voice-video-data converged IP network in order to deliver enhanced services to faculty, staff, and students in a variety of activities ranging from research and studying to playing, medical training, community outreach, and adult education. The primary motivation behind the investment in multiple technologies, including switched gigabit Ethernet, however, was enabling collaboration. Today's technologies and applications span the gamut from desktop voice and video to high definition video systems used in hospital operating rooms and medical training facilities. Lev Gonick, PHD, CIO and VP Information Technology Services at Case Western Reserve University, will talk about how the University and its leadership in the Cleveland OneCommunity (www.onecleveland.org) initiative have made the transition to a next-generation infrastructure, what applications they are currently running, and what obstacles they have had to overcome while balancing collaboration, security, reliability, and bandwidth concerns in an on-going, real-world deployment. |
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Unified Communications: Our Cheese is Moving, but Where?Important trends are emerging that influence the direction of PBX-based unified communications platforms including the pending battle over who will own the call control, the impact of presence and IM on knowledge worker productivity, SOX regulations and unified messaging, the optimism behind desktop video telephony, and intimately bonding with mobile telephony. In this presentation, Dr. Kelly will discuss these trends and the impact they will ultimately have on the IP communications and collaboration market. Brent Kelly, Sr Analyst and Partner, Wainhouse Research. |
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What is the U in "UC" Anyway?More than ever, companies are demanding ways to leverage their existing infrastructure to put people at the center of communications, unlock the potential of IP communications, and deliver a truly unified communications experience that spans networks, devices and systems, and seamlessly integrates with business applications and processes. Voice, video, data sharing and presence are being integrated in many innovative ways - changing the relationship between the telephone and the computer and ultimately changing the way people and companies do business. New technologies will undoubtedly alter the silos of platforms that exist today. A software-centric approach to enterprise communications and to collaboration will be the area of greatest innovation and cost reduction.. Ed Wadbrook will offer a look into Microsoft's vision for unified communications and how that vision will enhance tomorrow's business environment. Ed Wadbrook is Sr. Director of Industry Initiatives, Unified Communications Group, Microsoft. |
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Streamline Business Processes with Unified CommunicationsThe average worker uses over ten different types of communication devices and applications. Yet with all these tools, it's still difficult to keep up with the pace of business. The fact is conducting business has become more complex due to increased workforce mobility and virtualization. The Cisco Unified Communications system integrates core communications tools, including telephony, video, web conferencing and messaging, with presence and personalization functionality to enable unprecedented levels of business agility and productivity. The solution addresses communications complexity for more effective communications that help streamline business processes. This session will describe and quantify communications challenges and unified communications benefits. Vickie McGovern, Director Unified Communication Applications, Cisco. |
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Meetings Around the World: The Impact of Collaboration on Business Performance "Meetings Around the World" is a global collaboration study sponsored by Verizon Business and Microsoft. The study includes the first-of-its-kind Collaboration Index, which measures a company's ability to work together based on technologies such as conferencing and instant messaging, as well as an organization's culture and processes that encourage teamwork. The Meetings Around the World study surveyed over 900 information technology and line-of-business decision-makers from a cross section of 2,000 small-to-medium, mid-market, and global companies split across the U.S., Europe, and Asia-Pacific. Meetings Around the World is a continuation of the five "Meetings in America" surveys that were conducted from 1998 to 2003. Bill Versen, Director of Conferencing & Collaboration Services, Product Mgmt, Verizon Business |
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From Network Analysis to Service Delivery: Deploying IP video in the real worldValue Connect Technologies recently completed a one-year assignment to help an $11 billion Canadian Agri-loan company deploy a nation-wide network for IP videoconferencing and ultimately for voice over IP. The financial services company has been able to improve its service delivery while shedding travel costs, increasing videoconferencing utilization, and in the process, break the WebEx addiction. Joe O'Donnell is president and founder of Value Connect Technologies, a firm specializing in consulting issues surrounding audio, video, and web conferencing through both service providers and on-premises equipment. |
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| About Wainhouse Research |
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Wainhouse Research is an independent market research firm that focuses on critical issues in enterprise-level rich media communications - audio conferencing, videoconferencing, web conferencing, and streaming media. The company takes a "dual" approach to understanding rich media communications, by placing a focus on vendor activities and product/technology developments, and by placing significant resources into understanding buyer requirements. More About WR. |
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